The decision
Specify whether the role covers manual entry, reviewing automated postings, handling adjustments or researching unmatched payments. Identify which changes require approval. Access to payment workflows should be deliberately limited to the agreed responsibilities.
What to compare
Ask the candidate to explain a de-identified remittance example and how they would report a discrepancy. Look for clear documentation, familiarity with the relevant system and a willingness to stop when the instructions do not cover a case.
Before you commit
Use a daily reconciliation routine and review exceptions with the billing supervisor. Track corrections as well as volume. A large posting count is not useful if another employee must spend the afternoon undoing the work.